Contact Us

We are dedicated to delivering reliable, high-quality customer support for players across Australia. Our friendly and experienced team is available to assist with any questions regarding your gaming experience, account enquiries, or issues related to our pokies platform.

Whether you require technical assistance, help with payments, or guidance on responsible gambling, our support team is here to ensure your experience remains smooth, secure, and enjoyable.

Available Support Channels

• Live Chat — Receive instant assistance directly on our website (fastest option)
• Email — Send detailed enquiries to [email protected]
• Phone — Contact our Australian support line: 1800 858 858

Expected Response Times

• Live Chat: Immediate responses during operating hours
• Phone: Usually answered within a few minutes
• Email: Responses provided within 24–48 hours

To help us assist you faster, please have your account username or relevant details ready when contacting us. Our team can help with technical issues, payment enquiries, account verification, responsible gambling support, and general platform questions.

All communications are handled with strict confidentiality in line with Australian privacy regulations and our internal data protection standards.

Support Hours

• Monday to Sunday: 8:00 AM – 12:00 AM (NZST)
• Live Chat and Phone support are available during these hours
• Email enquiries are monitored daily, seven days a week

Frequently Asked Questions

Before reaching out, you may find quick answers in our FAQ section. Topics include account registration, deposits and withdrawals, bonuses, game performance, and responsible gambling information.

Responsible Gambling Support

If you need help managing your gambling activity or setting limits, our support team is here to assist. You can also visit our Responsible Gambling page or contact external support services for additional guidance.

• Gambling Helpline Australia: 1800 858 858

What to Expect When Contacting Us

• Friendly and professional support
• Clear and transparent communication
• Fast and effective issue resolution
• Follow-up assistance when required

Escalation Process

If your issue is not resolved to your satisfaction, you may request escalation to a supervisor or submit a formal complaint via email for further review.

Feedback

We value your feedback and continuously strive to improve our services. If you have suggestions regarding our platform or features, feel free to share them through any of our support channels.